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Wineries
Tasting Room & Guest Experience Setup
We create or improve your tasting spaces, train staff in English, and design experiences that increase wine sales.
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Hotels
Mystery Stay Audit
A discreet two-night stay where we experience your hotel exactly as an Anglo guest would, from booking to breakfast. You receive a private, detailed report with instant solutions to improve guest satisfaction and protect your reputation. -
Restaurants
Mystery Guest Audit
A discreet dining experience where we review your restaurant as a guests, from reservation to service, food, and atmosphere. You receive a private, detailed report with clear solutions to improve quality and guest satisfaction before issues turn into bad reviews. -
Anglo Integration
Anglo Integration Call
A focused 1h30–2h remote session to uncover how your winery can better attract and serve Anglo-speaking visitors. You’ll receive a tailored solutions report with clear, practical steps to improve communication, service flow, and direct wine sales.
Wineries
What We Offer
We help wineries turn their estates into destinations. From creating tasting rooms to training staff in English hospitality, our focus is on unlocking your full potential with international visitors, especially Anglo-speaking wine lovers.
Our Key Services Include
Tasting Room Setup & Guest Flow – Design or adapt spaces for tastings, sales, and events.
Anglo Guest Experience Audit – Review your estate through the lens of an English-speaking visitor (website, booking, signage, service).
Director/Manager Training in English Hospitality – Equip your team with the language, storytelling, and upselling skills to charm guests and boost sales.
Marketing & Storytelling for Anglo Visitors – Bilingual content, brochures, and digital presence adapted to international expectations.
Next-Gen Wine Experiences – Creative add-ons like vineyard walks, pairing workshops, or estate events that make your domaine stand out.
Pricing
(Pricing is based on global consulting averages in wine tourism, hospitality, and guest experience, shown in both Euros and USD for clarity.)
Tasting Room Setup — from €3,500 (≈ $3,850)
✔ Layout and design recommendations
✔ Basic bilingual signage & tasting menus
✔ Staff guidelines for welcoming Anglo visitors
⏱ Timeframe: 3–5 weeks (depending on scope and supplier lead times)
Full Estate Transformation — €7,500+ (≈ $8,250+) custom project
✔ Complete guest experience redesign (audit + setup + storytelling + training)
✔ New service concepts (workshops, pairings, events)
✔ 3-month follow-up support
⏱ Timeframe: 2–3 months project implementation + 3 months follow-up
✈️ Service available in France and the United States (client covers travel and stay)
🌍 Available elsewhere with additional travel expenses.
Why Invest
Visitors who enjoy authentic tastings spend 3x more per visit. Direct-to-consumer wine sales create long-term loyalty, even across borders. A modest investment in hospitality upgrades secures lasting revenue growth while keeping your estate relevant for the next generation of wine lovers.
Mystery Stay for Hotels
What We Offer
We provide an on-site mystery guest audit designed to help hotels see their property exactly as a traveler would. Instead of waiting for negative online reviews, we give you clear, private feedback, highlighting what works well and what needs to change. This way, your team can refine the guest experience before it impacts reputation or revenue.
How It Works
Two-Night Stay
We book and experience your property like a real guest from online reservation, check-in, and room comfort to staff interactions.
Full Guest Journey Review
During the stay, we test:
Front desk and concierge service
Housekeeping and amenities
Breakfast, lunch, and dinner service
Communication clarity (menus, signage, digital info)
Upselling and guest experience touchpoints
Within 1 week, you receive a detailed written report with clear solutions, covering both strengths and areas for improvement. This ensures you can make fast, effective changes without the cost of a negative public review.
Package & Pricing
Mystery Stay Audit — €2,800 (≈ $3,050)
✔ 2-night mystery guest stay
✔ Complete review of service, dining, and accommodations
✔ Detailed written report with practical solutions for immediate improvement
✔ Private, constructive feedback, no risk of bad online reviews
⏱ Timeframe: 1 week total (stay + report delivery)
Travel & Expenses
✈️ Service available across France and the United States (client covers stay and travel expenses).
🌍 Projects outside these regions are possible — additional travel costs may apply.
Why Choose This Option
Real Guest Perspective — we live the experience exactly as your guests do.
Immediate Insights — clear, actionable fixes in under a week.
Protect Your Reputation — issues are caught before they become public complaints.
Why Invest
International and Local guests expect seamless service, and even small improvements can significantly raise reviews, repeat visits, and upselling opportunities. Hotels that invest in tailored friendly hospitality see stronger guest satisfaction, higher spending per stay, and a global reputation that keeps bookings flowing year-round.
Mystery guest for Restaurants
What We Offer
We provide a dining audit to help restaurants see their service through the eyes of mystery guests. Instead of waiting for critical online reviews, you receive a private, detailed report with clear solutions, letting you correct issues quickly while enhancing the overall guest experience.
How It Works
Mystery Dining Experience
We visit your restaurant discreetly — as a couple or group of four — for breakfast, lunch, or dinner.
Guest Journey Review
During the visit, we evaluate:
Reservation and welcome
Menu clarity and upselling opportunities
Quality of food and beverage service
Cleanliness and overall atmosphere
Staff communication with Anglo guests
Within one week, you receive a private written report with direct, practical solutions to improve service flow, presentation, and guest satisfaction.
Package & Pricing
Mystery Meal Audit — €1,950 (≈ $2,150)
✔ Discreet restaurant audit as a couple or group of four
✔ Review of food quality, service, cleanliness, and guest journey
✔ Detailed written report with practical solutions for immediate improvement
✔ Protects your reputation by resolving issues before they reach online reviews
⏱ Timeframe: 1 week total (visit + report delivery)
Travel & Expenses
✈️ Service available in France and the United States (client covers travel and the cost of the meal).
🌍 Available elsewhere with additional travel expenses.
Why Choose This Option
Owner’s Advantage — get honest feedback while you’re not onsite.
Proactive Fixes — issues are addressed before they accumulate into negative reviews.
Annual Value — many owners repeat this yearly to stay on top of details and maintain excellence.
Why Invest
International and Local guests are more likely to spend generously when they feel comfortable and understood. Clear menus, confident staff, and small touches of bilingual hospitality lead to higher satisfaction, stronger reviews, and repeat visits. Restaurants that embrace friendly service increase revenue while keeping their authenticity.
Anglo Integration for Wineries
What We Offer
We provide focused remote consulting to help French wineries better understand and adapt to the expectations of American and Anglo-speaking travelers. Instead of long programs or generic marketing campaigns, we offer a single, in-depth session that delivers clarity, actionable advice, and concrete solutions you can implement immediately.
How It Works
Deep-Dive Call (1h30–2h)
We meet remotely to discuss:
Issues you’ve faced with Anglo guests in the past
What you want to change in your winery experience
Your goals with international visitors
Service improvements and guest journey refinements
Any specific questions you have
After the call, you receive a written review with clear, practical solutions tailored to your winery, covering communication, service flow, upselling opportunities, and ways to make Anglo visitors feel at home.
Package & Pricing
Remote Anglo Integration Call — €1,450 (≈ $1,600)
✔ 1h30–2h remote consulting call (video or phone)
✔ Tailored written solutions report delivered within one week
✔ Practical, easy-to-implement recommendations for your winery team
⏱ Timeframe: 1 week total (call + report delivery)
Why Choose This Option
This format is:
Simple & Quick — one call, one clear solutions report
Cost-Effective — no travel costs or long programs
Direct & Practical — focused entirely on your winery’s real needs and goals
Why Invest
American visitors are among the most active and high-spending tourists in France. By making small, simple adjustments, you can make your property far more appealing to them, increase guest satisfaction, and unlock repeat business. This is not about changing who you are—it’s about making your authentic French experience accessible and enjoyable to a wider audience.
